Frequently Asked Questions
Everything you need to know about your new favorite jewelry.
What is the quality of the jewelry?
Electric Picks jewelry is primarily made with 14kt gold-filled materials and high-quality gold plating. Our pieces are designed for durability and are nickel-free and hypoallergenic, making them perfect for everyday wear.
How should I care for my Electric Picks pieces?
To maintain the luster of your jewelry, avoid contact with perfumes, lotions, and harsh chemicals. We recommend removing your jewelry before swimming or exercising and storing it in a dry place when not in use.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns on unworn items in their original packaging within 30 days of delivery. Please note that custom or personalized pieces are final sale.
Do you offer a warranty on your jewelry?
Yes, we stand behind our craftsmanship. Electric Picks offers a lifetime guarantee on our gold-filled chains. If your chain breaks or tarnishes significantly, we will repair or replace it for you.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through services like Afterpay and PayPal for your convenience.